Privacy Policy
Last Updated: 20 September 2026
This Privacy Policy explains how IDUMHITUM.LK (PVT) LTD (“idumhitum.lk”, “Website”, “Platform”, “we”, “our”, “us”) collects, uses, stores, and protects your personal information.
Idumhitum.lk operates as an online technology and connecting platform that enables users to discover accommodation and property listings and where applicable, communicate with property owners, property managers or other relevant service providers.
Idumhitum.lk does not itself provide, own or manage the accommodation or properties listed on the Platform. We provide the technology through which users and property owners, managers or service providers may find and communicate with each other.
1. Information We Collect
We collect information that is reasonably necessary to operate, maintain, secure and improve our services. This includes:
1.1 Information You Provide Directly
Depending on the features you use, we may collect:
- Name
- Email address
- Phone number
- Account registration details and login information
- Property details submitted in listings
- Images, videos, and other media
- Property location and address information
- Enquiries, requests, reviews, messages and other communications submitted through the Platform
- Any other information that you voluntarily provide to us
- Where you provide personal information relating to another individual, you should ensure that you are authorised to provide that information and that the individual has been appropriately informed where required by applicable law
1.2 Automatically Collected Information
When you access or use the Platform, we may automatically collect certain technical and usage information, including:
- IP address
- Device information
- Browser type
- Pages visited
- Time spent on the Platform
- Search activity and interactions with the Platform
- Cookies and similar tracking data
- Approximate location information derived from technical information where applicable
- Other technical, diagnostic and usage information
This information may be used for security, system administration, analytics, troubleshooting and improving the Platform.
1.3 Third-Party Information
Where applicable, we may receive information from third parties that support the operation of the Platform, including:
- Technology and hosting providers
- Payment processors
- Advertising partners
- Analytics providers
2. How We Use Your Information
We may use collected information for the following purposes:
- To operate and maintain the Website
- To publish and manage property listings
- To facilitate communication between users and advertisers
- To improve user experience and website functionality
- For customer support and service updates
- For fraud detection and security monitoring
- For marketing, research, and product development
- To comply with legal obligations
5. Data Security
We implement reasonable technical and administrative measures to protect your information from:
- Unauthorized access
- Disclosure
- Loss
- Misuse
- Alteration
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee the absolute security of information transmitted to or stored through the Platform.
6. User Responsibilities
By using idumhitum.lk, you agree to:
- Provide accurate and truthful information
- Keep your login credentials secure
- Avoid posting illegal or fraudulent content
- Report suspicious activity immediately
7. Third-Party Links
idumhitum.lk may contain links to or integrations with third-party websites, applications or services.
- These may include websites or services operated by property providers, payment or communication providers, analytics providers, social media platforms, mapping services or other third parties
- Third-party services operate independently from Idumhitum.lk and may have their own privacy policies and terms of use
- We are not responsible for the privacy practices, security or content of third-party websites or services that are not operated or controlled by us
- You should review the applicable privacy policy of any third-party service before providing personal information to that service
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Provide and maintain the Platform
- Maintain account and business records
- Comply with legal and regulatory obligations
- Resolve complaints and disputes
- Prevent fraud and misuse
- Establish, exercise or defend legal claims
- Enforce our Terms and Conditions and other applicable policies
The retention period may vary depending on the nature of the information and the purpose for which it is processed. When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements. You may request deletion of your data, subject to applicable legal requirements.
9. Your Rights
Subject to applicable law and any applicable limitations or exemptions, you may have rights in relation to your personal information, including the right to:
- Request access to personal information held about you
- Request correction or updating of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Object to or request restriction of certain processing activities where legally applicable
- Exercise any other rights available to you under applicable data protection laws
Requests may be submitted using the contact details provided below. We may need to verify your identity before processing certain requests. We may also retain or continue to process certain information where required or permitted by law.
10. Children’s Privacy
idumhitum.lk is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Platform, services, technology, legal requirements or data-processing practices. The updated Privacy Policy will become effective immediately upon being published or updated on the Platform. Your continued use of the Platform following the effective date of an updated Privacy Policy will be subject to the updated Policy, to the extent permitted by applicable law.
12. Contact Information
For questions, concerns, or data requests, please contact us:
idumhitum.lk (Pvt) Ltd
Email: support@idumhitum.lk