Refund Policy

Effective Date: 20/08/2026

This Refund Policy explains how payments and refunds are handled for services purchased on idumhitum.lk ("Website", "Platform", "we", "our", "us"). By using paid services on the Website, you agree to the terms outlined below.

1. General Policy

idumhitum.lk provides both free and paid advertising services. Refunds apply only to paid services and are subject to the conditions listed in this policy.

Except where otherwise required by applicable law, all payments made for the following paid services are non-refundable once the relevant service has been activated, published, or otherwise delivered:

  • Featured ads
  • Promotional boosts
  • Membership packages
  • Category-specific paid listings
  • Any other paid advertising service

Refunds will only be considered in the limited circumstances expressly set out in this Refund Policy.

2. Non-Refundable Services

Refunds will not be issued for:

  • Ads removed due to violation of our Terms & Conditions
  • Ads removed due to illegal, fraudulent, or misleading content
  • Ads removed due to user impersonation or fake listings
  • Ads removed upon request by authorities
  • User dissatisfaction with buyer response or ad performance
  • Incorrect information submitted by the advertiser
  • Duplicate ads posted by the advertiser
  • Expired ads
  • Change of mind after purchase

Paid services are considered delivered once the advertisement or promotion is published on the Website.

3. Refunds Due to Technical Errors

A refund may be issued if:

  • A paid service fails to activate due to a verified technical error
  • The listing does not appear in the correct category due to a system malfunction
  • The promotional feature (e.g., featured placement) does not function as intended

Refunds for technical issues will be processed only after verification by our support team.

Refunds will not be issued where the issue results from the user's device, browser, internet connection, incorrect information provided by the user, or any third-party service beyond our reasonable control.

4. Duplicate Payments

If a user is charged twice for the same service due to a payment gateway error:

  • The duplicate amount will be refunded
  • Proof of transaction may be required

Refunds for duplicate payments will be issued to the original payment method. We reserve the right to verify duplicate transactions before processing any refund.

5. Service Unavailability

If idumhitum.lk experiences extended downtime that prevents a paid service from being delivered, we may, at our sole discretion, either:

  • Extend the duration of the purchased service
  • Re-activate the service
  • Issue a full or partial refund

6. Incorrect Category Selection

If an advertiser selects the wrong category:

  • No refund will be issued
  • The advertiser may request a category correction, subject to approval

7. Fraudulent or Misleading Listings

Listings found to be:

  • Fake
  • Fraudulent
  • Misleading
  • Illegal
  • Impersonating another person

will be removed without refund. We may disclose user information to law enforcement agencies, regulatory authorities, or other persons where required or permitted by applicable law.

8. Refund Request Process

To request a refund, users must contact us within 7 days of the payment date.

Please include:

  • Full name
  • Email address
  • Phone number
  • Listing ID
  • Payment reference number
  • Reason for refund request

Failure to provide sufficient information may delay or prevent processing of the refund request.

Refund requests can be submitted via:

Email: support@idumhitum.lk
Phone: +94 11 234 5679

All refund decisions will be communicated within 5–10 working days.

9. Refund Method

Approved refunds will be issued:

  • To the original payment method
  • Or via bank transfer (if applicable)

Processing times may vary depending on the payment provider. Any transaction charges, payment gateway fees, currency conversion charges, or bank charges that are non-recoverable may be deducted from the refund where permitted by applicable law.

10. Changes to This Refund Policy

idumhitum.lk may update this Refund Policy at any time. Changes take effect immediately upon posting. Continued use of paid services indicates acceptance of the updated policy.

11. Force Majeure

idumhitum.lk shall not be liable for delays or failure in providing paid services arising from events beyond its reasonable control, including internet outages, cyber-attacks, payment gateway failures, governmental actions, natural disasters, or other force majeure events.

12. Finality of Decisions

The decision of idumhitum.lk regarding refund eligibility shall be final, subject to applicable law.

13. Disclaimer Regarding Advertisement Performance

Payment for advertisements or promotional services does not guarantee the sale of any item, receipt of enquiries, number of views, or any other commercial outcome. Refunds will not be granted solely because an advertisement did not achieve the advertiser's expected results.

14. Contact Information

For refund inquiries or support:

Email: support@idumhitum.lk
Phone: +94 11 234 5679
Address: No. 123, Main Street, Colombo 03, Sri Lanka